DELIVERY INFORMATION

 

DELIVERY:

We are currently offering FREE SHIPPING for all orders over €129 with delivery in Ireland and UK. For orders with delivery in Ireland under €129 there is only a €4.50 delivery charge.

We also offer Free returns for all Republic of Ireland customers via Parcel Motel, click here for details on how to return your parcel for free! www.parcelmotel.com/return

 You can also use An Post to return a parcel: click here for more info:  www.returnmyshopping.ie 

WHERE DOES CARL SCARPA DELIVER TO?

Carl Scarpa now delivers worldwide, rates may vary depending on your location and we will contact you in advance of shipping your order.

WHAT ARE THE DELIVERY COSTS AND TIME FRAME?

Cost:

UK, Ireland and Northern Ireland:

FREE SHIPPING applies for all orders over €129 with delivery to the UK, Northern Ireland and the Republic of Ireland. 

- For orders with delivery in the Republic of Ireland under €129 Ireland there is an €4.50 delivery charge.

- For orders with delivery in the UK and Northern Ireland under €129 Ireland there is an €8.00 delivery charge.

- Please allow 2-5 days delivery for orders with delivery to Ireland, the UK and Northern Ireland.

 

International shipping:

-  USA, Canada and Australia delivery is €55.00

-  Russia and Ukraine delivery is €55.00

-  UAE delivery is €65.00

-  Delivery to rest of EU is €35.00 

-  We reserved the right to amend the delivery cost and notify you of any changes prior to charging you. Higher rates may apply and these costs are only indicative. 

-  Please allow 12-15 days delivery for International orders.

 

Time frame:

Our aim is to deliver your Carl Scarpa purchase to you as soon as possible. All deliveries will be made between the hours of 9:00 and 17:00, Monday to Friday. Deliveries can be made to a home or business address (preferred)  but please be aware that when a parcel is delivered you will be asked to sign for it as proof of receipt.

Using your Business or Work address where possible usually results in a more timely and hassle free delivery!


Please note that items sold will only be delivered to the address specified on your order.  If you are not available to receive the delivery, a card will be left with further instructions.

We will endeavour to despatch your order as soon as possible but just in case please allow 3-7 working days (excluding weekend). In the unlikely event that the product selected is not in stock this may take longer. in such a case you will be notified by email.

IS IT POSSIBLE TO GET A PARTIAL DELIVERY?

Carl Scarpa does not offer partial delivery at this time. We will send you a confirmation email to confirm that all of the items you have ordered are in stock and we will confirm when they are dispatched.

 

CHANGE OF MIND

At Carl Scarpa we care about our customers and we want to ensure that you are completely satisfied with every purchase you make. If you change your mind for any reason we can alter or cancel the order up until it is dispatched. All items including sale items can be returned.  From the date goods are received, we offer a 30 day return period for unworn and unmarked purchases. Returns must have original packaging, be in perfect condition and in a saleable condition and be accompanied by the receipt or a legible copy. You can return the goods to us by courier or post and provided they are in the condition they were sold we will organise an exchange or refund for you (excluding the original delivery cost).

As a customer based in the EU, you have a right to cancel your entire order with us under EU Regulations providing you give us written notification any time after the order has been placed, up to 30 working days from the day you received your order.

To Cancel your order under this criteria please fill out this form:    CLICK HERE

 

 ANY QUESTIONS?

If you have any questions or experience any difficulties with returning goods, please contact us at online@carlscarpa.com and we’ll do our best to help out.

Thanks for shopping with Carl Scarpa where you can get timelessly styled shoes, Styled for you, Styled for life!

 

 

COMPANY INFO:

Carl Scarpa is the trading name of CS Calzature Limited

Registered in Ireland, Company No: IE301366

Our Head office address is:

21 North Park, Finglas, Dublin 11, Ireland

+353 1 804 1140

online@carlscarpa.com