Jennie wood
from
United Kingdom
asks
Hi I really want to order these lovely trainers but if by any reason they need to be returned I dont have a printer to print returns label would you be able to send a returns label to me through the post ? Many thanks
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Carl Scarpa Replies:
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Hi Jennie,
Thank you for your question.
We can send you a free returns label via the post.
I hope this helps, if you have any further questions you can email us at online@carlscarpa.com.
Kind regards,
Cliodhna
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Nicola Wallace
from
Ireland
asks
Can you let me know if I order these shoes will they be shipped from Ireland or the UK? I don't want a situation whereby my order is held in customs for weeks and I have to pay an extra tax.
I would be very happy to order if I knew they were being shipped from Ireland.
Thanks
Nicola
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Carl Scarpa Replies:
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HI Nicola,
Apologies for the delay in replying to you. These shoes would be shipped from Dublin Ireland.
Regards
Customer Service Team
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Fiona
from
Ireland
asks
What is the heel height of these trainers. Thanks
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Carl Scarpa Replies:
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HI,
Sorry for delay. The heel height is 5cm.
Regards
Customer Service Team.
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Jane
from
United Kingdom
asks
I am usually a size 3 do you think the size 4 would be too big?
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Carl Scarpa Replies:
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Hi,
Thank you for your message.
These trainers are small fitting, if you would consider yourself a large size 3 I would recommend sizing up.
Sizing is very subjective, and shoes fit everyone differently, for that reason we offer a 14 day free return/ exchange service on all orders from the UK and Ireland.
If you have any further questions, please do not hesitate to contact me at online@carlscarpa.com.
Kind regards,
Cliodhna
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Tracy
from
Ireland
asks
I want to order these silver runners but not sure of the size. I’m normally 38.5 do they run big? Excuse the pun 😊
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Carl Scarpa Replies:
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Hi Tracy,
We do recommend that customers size up with the Polina Leather Platform Trainers. As you are a 38.5 EU, we would definitely suggest a 39 EU.
I hope this helps. If you have any further questions, please do not hesitate to contact us at online@carlscarpa.com.
Kind regards,
Kate
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