Terms, Conditions & Policies

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Terms and Conditions

Carl Scarpa provides their services to you subject to the following conditions. If you shop at carlscarpa.com, it is taken that you accept these conditions so please read them carefully. 
We at Carl Scarpa (also referred to as "the proprietors" or "we" from here in) provide as accurate information as possible to our customers.
We are not responsible for the actions of unsupervised children on the Internet or the Carl Scarpa website. Purchasing anything from Carl Scarpa means that you understand and accept responsibility for your own actions, thus releasing the proprietors and our service provider from all liability.


When you place an order on our Site you automatically agree to our Terms and Conditions. After you place an order, you will be taken to our Order Confirmation Page, which confirms all your details, your order, the price and your order reference number. As soon as you place an order, you as the customer have chosen to enter into/ accept the terms of sale. Only upon consultation with Carl Scarpa can these terms be changed. Please note once your order has been placed you will receive a confirmation email, this does NOT mean that your order has been accepted. Payment will be taken at the time the order is placed.

All card payments are subject to authorisation by your card issuer and we take payment on the day that the order is placed. Once your details have been verified you will receive your 'Order Confirmation' email. Unless you cancel your order, acceptance of your order is when we dispatch the goods. Completion of the contract between you and Carl Scarpa is when you receive the goods. We will send you a Dispatch Confirmation email confirming that the order has been dispatched. Up until the point of dispatch, your order may be subject to further validation checks.

We can only accept orders for items that are shown on the Site as being in stock. If an item is out of stock we offer a facility for you to receive an email when the item is back in stock. In the unlikely event that we cannot supply you with any or all of the items you ordered, we will inform you by email. If you have already paid for the item we will refund you in full as soon as reasonably possible.

We reserve the right to refuse to supply any person for any reason at any time at our sole discretion, including, but not limited to, our inability to obtain authorisation for payment. We will not be liable to you or any third party because we withdrew any merchandise from the Site; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


CarlScarpa.com accepts payment in both Euro and Sterling pounds. If you live outside of these areas, you will be charged in Euro.


Since the website may be accessed from international locations where Carl Scarpa does not do business, Carl Scarpa does not represent that it is doing business in all such areas, or that its services will be available in any particular country or jurisdiction. Such products will only be made available in compliance with applicable laws, and only when we decided to offer them.


We may, from time to time, run Promotions and these may take the form of promo codes, prize draws, competitions, or another form of Promotion, or a combination of any of these. The particular form of Promotion will be described in the communications such as e-mails, computer/mobile pop-ups, or another form of marketing communication. We issue to tell you about our Promotions and/or on the individual web landing page for the relevant Promotion.

Terms and conditions apply to all promotions, discounts, and offers on CarlScarpa.com, and Carl Scarpa reserve the right to remove any promotions at any time. Discount codes are not valid on sale items. No item can be double discounted and this remains at the retailer's digression. 


If you are not already on our mailing list and would like to be added (to receive details of exclusive offers, promotions, and other Carl Scarpa news), please enter your email address. A winner will be announced at random and contacted via email. To know more about how Carl Scarpa will use your data, please see our privacy policy. You have the right to withdraw your consent to our use of your details for marketing purposes at any time. 


Carl Scarpa has not reviewed all the sites linked to its website and is not responsible for the contents of any off-site pages or any other sites linked to the website. Carl Scarpa expressly disclaims all liability for images, content, and opinion expressed on other sites that may be accessed through links on the Carl Scarpa website. Likewise, Carl Scarpa disclaims all liability for images, content, and opinion expressed on outside sites that choose to link to its page.


When you visit Carl Scarpa or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing


All content included on this website, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Carl Scarpa or its content suppliers and is protected by Irish and international copyright laws. The compilation of all content on this website is the exclusive property of Carl Scarpa and protected by international copyright laws. All software used on this website is the property of Carl Scarpa or its software suppliers and protected by Irish and international copyright laws.


Carl Scarpa grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Carl Scarpa. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Carl Scarpa.


If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Carl Scarpa and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.


Carl Scarpa and its affiliates attempt to be as accurate as possible. However, Carl Scarpa does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a product offered by Carl Scarpa itself is not as described, your sole remedy is to return it in unused condition.


This website is provided by Carl Scarpa on an as is and as available basis. Carl Scarpa makes no representations or warranties of any kind express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.
To the full extent permissible by applicable law, Carl Scarpa disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Carl Scarpa does not warrant that this website, its servers, or e-mail sent from Carl Scarpa are free of viruses or other harmful components. Carl Scarpa will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

We thank you for taking the time to read through our Conditions of Use, should you have any queries please contact us at online@carlscarpa.com and we will revert to you as soon as possible.



Carl Scarpa take great care in the design, selection and creation of all our shoes. For over 40 years we have believed that your shoes should be of the finest quality and styled to fit your lifestyle. All our shoes are handmade with the finest materials and we only sell footwear that is up to our very high standard of style, quality and comfort.

When trying on your new shoes please walk on a non-marking surface and try to wear them for at least 10 minutes to allow your foot to get used to the shoe and for the leather or fabric to shape to your feet.

If for any reason you need to return an item, please notify us within 14 days and follow the instructions on our Returns and Cancellations page.

If within 3 months of purchase there are defects in your product please follow the same procedure on our Returns and Cancellations page and a member of our Customer service team will contact you. In many cases it is possible for us to repair the defect under the warranty. In the event of it not being repairable then a replacement pair will be offered if the shoe is found to be defective.

If the time falls outside of the 3 month period, we may still be able to assist you but the item is out of warranty. You can contact online@carlscarpa.com in this situation.

Payment methods

For our Irish, UK and Rest of World sites we accept all major credit and debit cards. We also accept Paypal for all online orders. For our US, Canadian and Australian community, we also accept Visa, Mastercard & PayPal, We cannot accept cash or cheque on delivery.


Both GBP & Euro currencies are accepted on CarlScarpa.com. Our main site is Euro, but if ordering from the US or Canada please select the US at the top right of the page to switch currencies to USD. This currency selection is representative of the exchange rate on the day, you will be charged in Euros and the final amount may vary slightly. This option is only available to customers who have a billing and delivery address in the US or Canada. All other customers should order through our Euro/UKGBP site.

3D Secure

In order to add another level of protection on your behalf we have introduced MasterCard® SecureCode and Verified by Visa to give you even more confidence when shopping with Carl Scarpa.
This service protects your existing card against unauthorised use by prompting you for a private password each time you shop with us. To use this service, you must first register with your bank or other organisation who issued your card. To find out more about this visit the Verified by Visa site or the Mastercard Secure Code site. If you have not done this yet, you will be prompted to do so at the end of the checkout process.
On registering your card, you will be prompted for your 3D secure password at checkout. Please note this is not your Carl Scarpa account password and Carl Scarpa will not hold any information on this password.

The use of 3D secure is sometimes limited to orders above a certain value or shipping to a certain region and may not be applicable to Irish and UK customers in all circumstances.



Privacy and Cookie Policy


Carl Scarpa recognises that its customers, visitors, users, email recipients and others who use the www.carlscarpa.com website (collectively or individually "Users") value their privacy. This Privacy Statement details important information regarding the use and disclosure of User information collected on the Carl Scarpa site. Carl Scarpa provides this Privacy Statement to help you make an informed decision about whether to use or continue using the Carl Scarpa site or our email marketing services.

Your use of the Carl Scarpa site and any personal information you provide on the site remains subject to the terms of this Privacy Statement.

Last Updated: August 2016

Carl Scarpa reserves the right to amend the Privacy Statement at any time and without notice, and it is your responsibility to review the Privacy Statement on a regular basis for any changes. Carl Scarpa will update the “Last Updated” date above whenever a change is made to the Privacy Statement. Your use of the Carl Scarpa website following any amendment of the Privacy Statement will signify your assent to and acceptance of the revised terms. If you do not agree to any of these terms, you should leave the Carl Scarpa website immediately.


User Provided Information: You provide certain personally identifiable information (such as your email address) to Carl Scarpa when choosing to participate in various activities on the Carl Scarpa site such as making a purchase, emailing us, or subscribing to our newsletters or other mailing lists.

Cookies Information: When you visit the Carl Scarpa site, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser.

Carl Scarpa uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Carl Scarpa site may not function properly if the ability to accept cookies is disabled.

Log File Information: When you use the Carl Scarpa site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Clear GIFs Information: When you use the Carl Scarpa site, we may employ "clear GIFs" (a.k.a. Web Beacons) which are used to track the online usage patterns of our Users anonymously (i.e., in a non-personally-identifiable manner). In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by recipients.

If you submit personally identifiable information to us through the Carl Scarpa site, then we use your personal information to operate, maintain, and provide to you the features and functionality of the Carl Scarpa site.

We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific promotion or feature for which you can opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major Carl Scarpa site changes or for customer service purposes).

We use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous User usage data, cookies, IP addresses, browser type, etc.) to improve the quality and design of the Carl Scarpa site and to create new features, promotions, functionality, and services by storing, tracking, and analysing User preferences and trends.

We use cookies, clear gifs, and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Carl Scarpa site; (b) provide custom, personalised content and information; (c) monitor the effectiveness of our email marketing campaigns; (d) monitor aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) track your entries, submissions, and status in promotions and contests.


We provide personally identifiable information and non-personally-identifiable information to our subsidiaries, affiliated companies, or other businesses or persons for processing such information on our behalf. We require that these parties agree to process such information in compliance with our Privacy Statement, and we use reasonable efforts to limit their use of such information and to use other appropriate confidentiality and security measures.

We do not share your personally identifiable information (such as name or email address) with any other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you can opt-in or opt-out.

We do share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third-parties such as Google analytics, to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on Carl Scarpa site.

We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and laws (such as Irish Copyright Law) or respond to a court order.

Carl Scarpa also reserves the right to disclose personally identifiable information and/or non-personally-identifiable information that Carl Scarpa believes, in good faith, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government agencies, to protect the security or integrity of our web site, and to protect the rights, property, or personal safety of Carl Scarpa, our Users or others.


You may, of course, decline to submit personally identifiable information through the Carl Scarpa site, in which case Carl Scarpa may not be able to provide certain services to you.

To protect your privacy and security, we take reasonable steps (for example such as requesting a unique password) to verify your identity before granting you access to our newsletter subscription service.

Please contact Carl Scarpa with any questions or comments about this Privacy Statement, your personal information, your consent, or your opt-in or opt-out choices by sending an email to online@carlscarpa.com.


Carl Scarpa uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Carl Scarpa and you do so at your own risk. Once we receive your transmission of information, Carl Scarpa makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If Carl Scarpa learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Carl Scarpa may post a notice on the Carl Scarpa site if a security breach occurs. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us by sending an email to online@carlscarpa.com.


Protecting the privacy of young children is especially important. For that reason, Carl Scarpa does not knowingly collect or maintain personally identifiable information or non-personally-identifiable information on the Carl Scarpa site from persons under 13 years of age. If Carl Scarpa learns that personally identifiable information of persons less than 13 years of age has been collected on the Carl Scarpa without verified parental consent, then Carl Scarpa will take the appropriate steps to delete this information.


The Carl Scarpa site is hosted in Ireland. If you are a User accessing the Carl Scarpa site from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from Irish laws, Please be advised that through your continued use of the Carl Scarpa site, which is governed by Irish law and this Privacy Statement, you are transferring your personal information to Ireland and you consent to that transfer.


If Carl Scarpa is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.


This Privacy Statement may be revised periodically and this will be reflected by the "Last Updated" date above. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Statement in effect when we received the personal information you provided. Your continued use of the Carl Scarpa Site constitutes your agreement to this Privacy Statement and any future revisions.

For revisions to this Privacy Statement that may be materially less restrictive on our use or disclosure of the personal information you have already provided to us, we will attempt to obtain your consent before implementing such revisions with respect to such information.


Please contact Carl Scarpa with any questions or comments about this Privacy Statement by sending an email to online@carlscarpa.com.