carl scarpa faq's

 

 

FAQ’s

Ó      How do I contact Carl Scarpa?

Ó      I’m having a technical issue and my order won’t go through, what do I do?

Ó      Where is my nearest store?

Ó      What is your delivery policy, do you deliver outside of the EU?

Ó      Do you sell Gift Cards?

Ó      Do I need to register to shop?

Ó      By registering, will I automatically receive marketing emails from Carl Scarpa?

Ó      How do I subscribe to the Carl Scarpa newsletter?

Ó      How do I un-subscribe from the newsletter?

Ó      Do you pass my details on to other companies or 3rd parties?

Ó      What happens to my personal information, is it secure?

Ó      How do I return an item?

Ó      How do I cancel an order?

Ó      Can I add an item to my order after I have placed and completed it online?

Ó      What form of payment do you accept online?

Ó      Why has my card been declined?

Ó      How do I know if Carl Scarpa have received my online order?

Ó      What happens if an item on my order is not available or has gone out of stock while I was placing my order?

Ó      How can I find out what Carl Scarpa sizes are?

Ó      Who do I contact if I am interested in working for Carl Scarpa?

Ó      How can I collaborate with Carl Scarpa?

 

 

HOW DO I CONTACT CARL SCARPA?

We have 20 stores across the UK and Ireland and an online store that ships to customers globally. To get in touch click here:       www.carlscarpa.com/contacts

 

I’M HAVING A TECHNICAL ISSUE AND MY ORDER WON’T GO THROUGH, WHAT DO I DO?

You can email us anytime at online@carlscarpa.com or call our helpdesk on 00353 1 864 1955 during normal working hours.  For more details go to: www.carlscarpa.com/contacts

 

WHERE IS MY NEAREST STORE?

Please click here to locate your nearest Carl Scarpa store.

 

WHAT IS YOUR DELIVERY POLICY, DO YOU DELIVER OUTSIDE OF THE EU?

Carl Scarpa ship globally. From time to time we are unable to fulfil orders to certain regions. Please click here for our full Delivery policy:    www.carlscarpa.com/delivery

 

WHAT IS YOUR DELIVERY POLICY, DO YOU DELIVER OUTSIDE OF THE EU?

Carl Scarpa now delivers worldwide, rates may vary depending on your location. For more details, click here: www.carlscarpa.com/delivery

 

DO YOU SELL GIFT CARDS?

Yes, we sell gift cards. Click here to purchase them in EUR 20, EUR 50, EUR 100, EUR 150 and EUR 200 denominations. They can only be used in Carl Scarpa Stores and Cannot be redeemed in concessions or on the carlscarpa.com website, E-Gift Card are available to purchase online and these can be redeemed on the carlscarpa.com website.

 

DO I NEED TO REGISTER TO SHOP?

Registering with us helps us to make the ordering process as quick and easy as possible and allows you to keep track of your orders online.

 

BY REGISTERING, WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM CARL SCARPA?

No, not unless you sign up to our newsletter. If you do sign up, you can unsubscribe from our mailing list at any time.

 

HOW DO I SUBSCRIBE TO THE CARL SCARPA NEWSLETTER?

Simply enter your email address in the signup box located here: www.carlscarpa.com/newsletter.

 

HOW DO I UNSUBSCRIBE FROM THE CARL SCARPA NEWSLETTER?

If you decide that you no longer want to receive our newsletter you can unsubscribe at any time. Simply click on the ‘Unsubscribe’ button at the bottom of the email you receive from us.

 

DO YOU PASS MY DETAILS ON TO OTHER COMPANIES or 3rd PARTIES?

No, we will never pass your details on to other companies or 3rd parties.

 

WHAT HAPPENS TO MY PERSONAL INFORMATION IS IT SECURE?

Carl Scarpa follow all EU best practice policies in relation to your personal information. We are independent verified and also use 3D secure to ensure your personal and credit card details are absolutely secure. For more information please see our Privacy Statement.

 

HOW DO I RETURN AN ITEM?

At Carl Scarpa it is important to us that our customers receive an excellent service. We carefully fulfil each order from our warehouse, however if you have received a damaged item, or if your order is wrong or incomplete please notify us within 14 business days of receiving the package.  If you wish to exchange or return your online order, please click here: www.carlscarpa.com/returnsandcancellations.html 

 

HOW DO I CANCEL MY ORDER?

At Carl Scarpa we care about our customers and we want to ensure that you are completely satisfied with every purchase you make. If you change your mind for any reason we can alter or cancel the order up until it is dispatched. As a customer based in the EU, you have a right to cancel your entire order with us under EU Regulations providing you give us written notification any time after the order has been placed, up to 30 working days from the day you received your order.

For more information, click here: www.carlscarpa.com/cancellationform.html  or contact us as soon as possible at online@carlscarpa.com

 

CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?

Unfortunately, not, you will need to place a separate order for any other items that you want to buy.

 

WHAT FORM OF PAYMENT DO YOU ACCEPT ONLINE?

Carl Scarpa accepts Visa, MasterCard, Visa debit, Mastercard debit or Visa Electron.

 

WHY HAS MY CARD BEEN DECLINED?

Declines are determined by your bank, please contact your card issuer and they will be able to determine why your card has been declined.

 

HOW DO I KNOW IF CARL SCARPA HAVE RECEIVED MY ORDER?

Once you’ve placed an order on the Carl Scarpa website, we will send you an email to confirm your order. Once the items have been shipped you will receive an email informing you that your order has left the warehouse. If you have paid through a PayPal account, your account will be charged when the order is placed. If you have any questions, email us at online@carlscarpa.com.

 

WHAT HAPPENS IF AN ITEM ON MY ORDER IS NOT AVAILABLE?

Delivery of goods is subject to availability of the goods themselves. If the item you select is unavailable, we will contact you as soon as possible to let you know about the lack of availability and you will not be charged for out-of-stock items.

 

HOW CAN I FIND OUT WHAT CARL SCARPA SIZES ARE?

Check out our Size Guide.

WHO DO I CONTACT IF I AM INTERESTED IN WORKING FOR CARL SCARPA?

Please click here to view our Careers at Carl Scarpa.

 

HOW CAN I COLLABORATE WITH CARL SCARPA?

We welcome anyone who can help promote Carl Scarpa. If you are a blogger or online influencer interested in helping us to promote our brand in your region, visit this page:              or email us at online@carlscarpa.com.