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At Carl Scarpa we care about our customers and we want to ensure that you are completely satisfied with every online purchase you make. From the date goods are received, we offer a 14 day return and exchange period.
Please note: Our Online Returns Policy differs from that of our In-store Returns Policy.
Free Returns from Republic of Ireland
1. How To Return Your Item
There are two ways you can return your item(s):
i) FREE Returns via DHL
Please email firstname.lastname@example.org to request a free returns form.
ii) Return to a Carl Scarpa Store
- Store Locator: https://www.carlscarpa.com/en/Store-Locator/cc-15.aspx
2. Returns Form
PLEASE CLICK HERE TO DOWNLOAD AND COMPLETE THE RETURNS FORM
Complete this form and fill in the appropiate details for your item(s), whether it be for a full refund or an exchange. This form must be included inside your return package.
You may return the item(s) to:
Carl Scarpa Returns
21 North Park
Returns Terms and Conditions
i) We offer a 14 day return period from the date that you receive your item(s).
ii)Returns must have original packaging, be in perfect condition and in a saleable condition (unworn and unmarked) and be accompanied by your invoice. If an item is deemed to have been worn upon inspection, Carl Scarpa retains the right to refuse refund or exchange.
iii)If sending via a courier, please ensure that your packaging is sealed and secure. Carl Scarpa cannot accept responsibility for item(s) lost in transit to our Head Office [Dublin] and will not issue a refund or exchange. We recommend that you obtain proof of delivery and use a ‘signed for’ service.
iv) Online purchases can be returned / exchanged to our stores but not to concessions.
Please note: A Store will not be able to process your refund. They will contact the Online Returns Team to process your refund as soon as possible.
v) Our Online Order Management Team will let you know once your return has been processed via the email address you have provided. We aim to process returns within 10 working days of receipt [for a full refund or exchange] using the same means of payment used for the initial transaction.
If you have any questions or experience any difficulties with returning goods, please contact us at email@example.com and we will do our best to help.